Refund policy

Return and Refund Policy

At Cleveland Race Medals, we take pride in providing high-quality products and exceptional service to our customers. Please read our Return and Refund Policy carefully before making a purchase.

No Returns or Exchanges

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for any reason.

Damaged or Defective Items

We take great care to ensure that all items are in excellent condition before shipping. If your item arrives damaged or defective, please contact us within 14 days of receiving your order. To assist us in resolving the issue promptly, please include the following:

1. Your order number
2. A detailed description of the issue
3. Clear photos of the damaged or defective item and packaging

Our team will review your case and determine the appropriate solution, which may include a replacement or store credit at our discretion.

Customer Support

If you have any questions or concerns about your order, feel free to reach out to our support team at evan@secondsolementor.com. We’re here to help!

Thank you for your understanding and support of our policy. By making a purchase, you agree to the terms outlined in this Return and Refund Policy.